Technical Services
Repair service commitments:

(1) strictly in accordance with maintenance procedures and maintenance procedures to ensure maintenance of quality.

(2) strict quality parts, to eliminate the use of counterfeit parts.

(3) maintenance department Saturday and Sunday and holidays, to ensure that users pick repair; build home maintenance system; timely establishment of the repair team, be readily accessible on-site repair.

(4) replace the old parts back to the customer, do not exaggerate the failure to prevent arbitrary charges.

(5) foreign customers remote fault diagnosis, technical failure to answer the need for prompt postal accessories. Foreign clients to self-repair will rush to your machine troubleshooting, expedited the day to complete the repair.

(6) by maintenance tools and equipment will be implemented warranty, the warranty period of three months during the warranty period as a result of repair or replacement of parts quality problems, the Division is responsible for the repair.

(7) Our customer service is too riveting tools or equipment, rely on toll receipts and warranty repairs in our company again, this repair tools or equipment, and enjoy maintenance% off treatment.

(8) Establish a return visit system: regular maintenance of our company over the products (including home services) usage and quality of service of our company to keep track of the user satisfaction survey to establish user satisfaction survey.

[Pledge to work in the end, sure you do a life-long friend.

[Philosophy] to improve quality, development, integrity is the cornerstone of survival.

[Service standards] Customer satisfaction is our ultimate goal.

[Style of service required are reported, a thorough repair, durability warranty  full amount to ensure safety.

[Target] to serve the defect, hundred percent satisfaction.


 




 





Contact US

Kento Industrial Technology (Shanghai) Co., Ltd.
TEL: + 86-21-59515312
FAX: + 86-21-59165938
E-mail:kento_sh@163.com

Add:ShengChuang Enterprise Park Jia Luo Road 

       Jiading District Shanghai  P.R China


Copyright © Kento Industrial Technology (Shanghai) Co., Ltd.   Shanghai ICP No. 14014805-1
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